Capt-all® Compliance Center

The Compliance Center is your all-in-one solution for managing your dental office’s amalgam recycling and tracking compliance.

Once you're set up, you can:

  • Request a new recycling container shipping label in just a few clicks
  • Receive your recycling label and certificate
  • View your recycling history, past certificates, and compliance status 

Features for DSOs, Infection Control Coordinators and Compliance Officers

Managing compliance across multiple locations can be challenging, so Dove Dental Products designed the Compliance Center to streamline the process and make it as efficient as possible.

  • View all your dental offices in one place
  • Easily add a new location
  • Get a quick overview of your office locations and their compliance status
  • Click on any office to access its recycling history, active requests, and certificates 

Initial setup

Create Your Account

The first time you visit the portal, you'll need to create your login. This is using a tool called Airtable, and it will say that you've been invited by Ryan.

Here are the step-by-step instructions:

  1. Click on this link to open the Compliance Center in a new tab
  2. Click Continue with Google to sign in using your Google account, or sign up with your email, name, and a password.
  3. You’ll be directed to the Offices Overview page.

From here, the next steps will depend on whether you’ve recycled with Dove before.

 

Have Recycled Before

If the email you used to set up your account matches the one we have on file for your dental office, your office details will appear automatically.

If you don’t see any information, please email recycling@dovedentalproducts.com with your dental office’s contact info and the email you used to sign up. We’ll link your login to your office so it displays in the Compliance Center. 

Haven't Recycled Before

Click the Add Dental Office button at the top right and enter your office details, using the same email address you used to set up your account.

Once you've done that, go back to the Compliance Center, and your dental office details should appear.

 

Need Help?

Simply email recycling@dovedentalproducts.com or call 1-855-800-3683 and we'll gladly guide you through the process to get you set up.

 

How it works

When you get into the Compliance Center, there are 3 main screens:

  • Offices Overview
  • Active Recycling Requests
  • Completed Recycling Requests

Offices Overview

Here, you’ll see a list of all the dental offices you have access to. If you operate a single location, only that office will appear. If you’re part of a DSO or manage multiple locations, each one will be listed here, organized by compliance status —indicating whether they’ve recycled within the past 365 days.

Active Recycling Requests

This section shows recycling requests that are currently in progress. Select an office at the top to view any active requests listed below. Recycling requests progress through the following stages:

  1. Label Requested – You've created a new request, and it’s awaiting processing on our end
  2. Label Sent –  Dove Recycling Team has added the shipping label to the Compliance Center and emailed it to you
  3. Received –  Indicates that the recycling container has arrived at our facility
  4. Recycled – Indicates that the Dove Recycling Team has processed the recycling container and issued the certificate

Completed Recycling Requests

This is the place for recycling requested that have been completed, which means we have processed the recycling container and created the certificate. You can see all of your past recycling requests here, and view or download the certificates.

Requesting a New Recycling Label

This section displays completed recycling requests, meaning we’ve processed the recycling container and issued the certificate. You can view all your past recycling requests here and download the certificates as needed:

  1. Go to the Compliance Center
  2. Click on either Active Recycling Requests or Completed Recycling Requests
  3. Select the dental office at the top (if you manage multiple locations)
  4. Click New Recycling Request button
  5. Enter the number of recycling containers you need to recycle 
  6. Click Send Request

That's it! Your dental office information is already stored, so there's no need to enter it each time.

Note: Shipping labels are not generated automatically, it may take up to 1 business day for us to process your request and add the label to Compliance Center.

Checking on an Existing Request

  1. Go to the Active Recycling Requests page, and all request details will be listed.
  2. If the status shows Label Sent, you can view, download, and print the shipping label directly from this page. The label will also be emailed to you.

Downloading a Recycling Certificate

Once the Dove Recycling Team has received and processed your recycling shipment, we’ll email the certificate to you. The certificate will also be stored in the Compliance Center. Here’s how to access it:

  1. Go to the Compliance Center
  2. Click on Completed Recycling Requests
  3. Select the dental office at the top (if you manage multiple locations)
  4. The most recent request will appear at the top
  5. Click the certificate thumbnail to view the full-size version
  6. Click the Download or Print icon at the top right